VENTY Dry Herb Vaporizer

The VENTY is a portable dry herb vaporizer from Storz & Bickel, built around a hybrid convection and conduction heating system. It reaches operating temperature in about 20 seconds and gives you precise temperature control across a range of 40°C to 210°C, so you can dial in exactly where you want to run it. Airflow is adjustable up to 20 litres per minute, which is a wider range than most portables in this class.

Charging is handled over USB-C. The Supercharge function brings the two built-in lithium-ion batteries to 80% in roughly 40 minutes, though that speed requires a 15V at 3A power supply, such as the Storz & Bickel Supercharger, sold separately. Bluetooth connectivity lets you control temperature and settings through the companion web app, which is useful if you want finer adjustments than the onboard controls offer. Boost and Superboost modes are built in for quick temperature jumps without navigating menus. The unit is UL-certified.

Warranty coverage is two years from purchase, with an additional year added when you register the device, bringing the total to three years registered. Replacement screens, o-rings, and a cleaning brush are included in the box, so you have what you need to keep the unit maintained from day one.

• Heating system: convection and conduction hybrid
• Heat-up time: approximately 20 seconds
• Temperature range: 40°C to 210°C, precisely adjustable
• Airflow: adjustable up to 20 litres per minute
• Battery: 2 high-power lithium-ion batteries
• Charging: USB-C; Supercharge to 80% in approximately 40 minutes (requires 15V at 3A supply)
• Connectivity: Bluetooth with web app control
• Certifications: UL-certified
• Warranty: 2 years standard; 3 years with registration

• Supercharge speed requires a 15V at 3A power supply. The included USB-C cable works for standard charging, but the Supercharger accessory is sold separately.
• Boost and Superboost temperature modes are accessible directly on the device, no app required for those functions.
• Replacement screens (normal and coarse), cooling unit screens, and o-rings are included in the box, which reduces early maintenance costs.
• Registering the device adds a third year to the standard two-year warranty.

• 1 VENTY vaporizer
• 1 USB-C to USB-C cable
• 2 Normal Screens, small
• 3 Coarse Screens, small
• 2 Cooling Unit Screens
• 2 O-Rings (9x1.5 mm)
• 1 Filling Chamber Tool
• 1 Cleaning Brush
• 1 Instructions for Use

Smoke & Vape stands behind the quality of our accessories and is committed to providing our customers with the best products and the best service so you only need to worry about enjoying our devices. Our warranty policy ensures you peace of mind when buying your next favourite device from us.

Before contacting us please be sure to try the troubleshooting instructions for your device.

See Honey Stick troubleshooting videos here.

Ryot troubleshooting instructions are coming soon

If those don’t help, reach out and we’ll get back to you within 2-3 business days!

Limited Warranty Coverage

We offer a limited warranty for specific products purchased directly from www.smokeandvape.ca. This warranty covers any defects in material or workmanship under normal use during the warranty period. 

We fully stand behind our products and will cover up to two replacements or the period of warranty, whichever comes first.

Warranty Period by Brand:

All warranty periods begin at the date of purchase and exclude paper products.

What is Covered

• Manufacturer or workmanship defects
• Products that arrive damaged due to transit
• Malfunctions under normal use

What is Not Covered

• Empty lighters - we won’t send refills, but will cover a lighter that doesn’t work upon delivery
• Normal wear and tear (including discoloration, cosmetic issues, etc.)
• Damage resulting from misuse, abuse, accidents, or neglect (including drops, or sticky grinders)
• Devices where basic cleaning and sanitation standards have not been maintained
• Broken metal coverings and damaged internal circuitry are not covered by Honey Stick Canada
• Unauthorized repairs or modifications
• Loss or theft
• Products purchased from unauthorized retailers or resellers

How to Make a Warranty Claim

If you experience an issue with your product during the warranty period, please follow these steps:

1. Contact Us: Email our customer service team at info@smokeandvape.ca with:
•  your order number,
• the device name or description,
• a description of the issue,
• and photos or video of the defective device.

Please advise us if any replacement should be routed to another address.

1. Assessment: Our team will assess your claim and may request additional information. We need all the above info to process your claim, so please have it ready when reaching out.
2. Resolution: If your claim is approved, we will either:
• Replace the defective item with the same or equivalent item
• Offer a refund or store credit (at our discretion)

Returns and Shipping

• If we need the device returned we’ll cover the cost. If the warranty claim is approved, we will cover the shipping costs for the replacement product to be sent to you.
• Replacements will be shipped to the original order address unless otherwise requested.
• We are only able to ship replacements within Canada.

Additional Information

• If your device is out of stock at the time of warranty claim we’ll do our best to replace it with a similar device of the same value or better.
• This warranty is non-transferable and applies only to the original purchaser.
• Smoke & Vape reserves the right to make the final decision on any warranty claim.
• Smoke & Vape reserves the right to change or update this warranty policy at any time without notice.

For further questions or clarifications, please contact our customer support team at info@smokeandvape.ca.

Once you reach out with all requested info we’ll get back to you with a suggestion for resolution within 2-3 business days. Rest assured, in the past 30 days we’ve resolved all inquiries within 1 business day.

At Smoke & Vape, we are committed to offering the best value on our vape and smoking accessories. Our Price Match Policy ensures you get the best price possible. If you find an identical item available at a lower price from an authorized retailer, we’ll match it! Here’s how it works:

Eligibility

1. Authorized Retailers: The item must be sold by an authorized retailer in Canada.
2. Identical Product: The product must be identical in brand, model, and color to the one available on our website or in our store.
3. Available Stock: The product must be in stock and available for immediate purchase at the other retailer, and cannot be a limited time offer, pre-order, or available only in limited quantity.

Price Match Criteria

• Timeframe: Requests must be submitted before purchase.
• Documentation: Proof of the lower price (e.g.: link or other verifiable documentation) is required.
  
• Exclusions: We won’t match prices from marketplace sites (like Amazon, or Walmart Marketplace), auction sites (like eBay), membership-only discounts, and clearance or closeout sales. 
• We do not price match based on prices of refurbished or liquidated products.
• The product’s price must not be lower due to an advertising error, misprint, or special sale price*.

*Special sale prices include (but are not limited to): Black Friday, Black Friday Month, Black Friday Prices Now and Early Black Friday Sales, Friends and Family, Members Only Pricing, Cyber Monday, Boxing Day/Week, Black Friday in Summer, Black Friday in July, pre-orders, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, close-outs, liquidations, clearances, demos, refurbished items, and open box items.

Requesting a Price Match

To request a price match, sign up for an account on our site, then email our customer service team at info@smokeandvape.ca with proof of the lower price and product details (photo proof or active website link). Our team will verify the request and reply with a discount code to bring your checkout to the price match upon approval.

Smoke & Vape reserves the right to modify or discontinue the Price Match Policy at any time.

Vape and Flow wants you to love your device as much as we do and we stand behind the quality of our products completely but if, for any reason, you're not 100% satisfied with your order, we offer a 30-day Return Policy because your happiness is our top priority.

Policy Overview

You can return any product purchased directly from our website within 30 days of receiving it, for any reason, and we’ll issue a full refund or credit to put toward your next purchase. We’ll even take care of shipping costs! All we ask is the reason for your return - once we receive your return back in our warehouse, we’ll do a quick check, and issue your credit or refund within 5 business days.

Eligibility

To qualify for a return:

• Get in touch with us up to 30 days after delivery.
• All devices for return must have been purchased directly from www.smokeandvape.ca. 

Exclusions

• We do not accept used paper products or empty lighters.

How to Return an Item

1. Contact Us: Reach out to our customer service team at info@smokeandvape.ca to initiate a return. Please provide:
• Your original order number.
• Your name, address, and contact phone number
• The device description or name
• Any relevant details. Constructive feedback is always appreciated.
2. Prepare the Return: Package the item in its original packaging, along with all accessories, and components.
3. Ship the Item: We will provide you with a prepaid return shipping label.
4. Refund Process: Once we receive and inspect the returned item, we’ll process your refund. Refunds will be issued to your original payment method within 5 business days.

Additional Information

• Exchanges: If you want to exchange your product for a different one, let us know, and we’ll be happy to assist.
• Non-Refundable Items: Used paper products (i.e. rolling papers, cones, tips, etc…), and empty lighters.
• Return Shipping Costs: We’ll send you a prepaid shipping label, limited to one per customer per month.
• Smoke and Vape reserves the right to change or update this return policy at any time without notice.

Damaged or Defective Products

Sometimes pieces of devices are fragile and break in transit, we’re happy to send replacement pieces if you reach out. We’ll replace the item or provide a full refund, and we’ll cover any shipping costs. 

Need more help with your return or have more questions? Email us at info@smokeandvape.ca.