FAQs
Canada Post Strike, Everything you need to know:
Canada Post is on strike, if I place an order now will I receive it?
Canada Post is on strike, if I place an order now will I receive it?
We’re still shipping orders as usual with UPS, so most customers won’t see any disruption. The only exception is if your shipping address is a PO box, since UPS cannot deliver there. To avoid delays, please provide a physical street address at checkout.
I placed an order to a PO box on or before Sept. 25, what will happen to my order?
I placed an order to a PO box on or before Sept. 25, what will happen to my order?
If you placed an order to a PO box before Sept. 25, don’t worry — Canada Post confirms your package is safe and will be delivered once operations resume. No action is needed from you, but please expect longer-than-normal wait times.
Can I return my order during the Canada Post strike?
Can I return my order during the Canada Post strike?
A - During the Canada Post strike, we can’t process returns since packages can’t reach us. But don’t worry — we’ll honour our 30-day return policy once the strike ends, even if your return window would have expired during the disruption. Please hold onto your item and receipt, and once service resumes, reach out to us and we’ll help you complete the return. If you have concerns in the meantime, our support team is here to assist.
What happens if I already started a return before the strike?
What happens if I already started a return before the strike?
If your return package is already with Canada Post, it will be delivered once the strike concludes. We’ll process your refund or exchange as soon as we receive it.
Ordering
How can I pay for my orders?
How can I pay for my orders?
We accept Visa, Mastercard, American Express, Diners Club International, Discover, JCB
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! We offer a cancellation window of end of day of the day you placed your order (same day you ordered). Simply e-mail us at info@smokeandvape.ca and we'll cancel your order.
For returns or refunds, please consult our 30-day satisfaction guarantee return policy.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. Please note that inquiries sent on Fridays, Saturdays or Sundays will be read the following working day (Monday).
Do you offer a warranty policy?
Do you offer a warranty policy?
Yes we do, please find the details of the warranty policy here.
Shipping
Where do you ship?
Where do you ship?
We deliver throughout Canada, excluding the provinces of Quebec and Nova Scotia.
What is the age requirement for placing an order?
What is the age requirement for placing an order?
To place an online order, you must be of legal age in the province you are purchasing in. 18+ in Alberta, 19+ in all other provinces and territories.
How is my age verified?
How is my age verified?
When entering the website you have been asked to enter your date of birth. At the time of purchase, we collect your name, address and payment information. Your information is kept in accordance with our privacy policy. At delivery, a government issued I.D. is necessary to receive your order or to pick up at your local post office.
How long will it take to receive my order?
How long will it take to receive my order?
All orders are processed within 2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Standard shipping normally takes 3-5 days.*
*Delivery times are estimates and commence from the date of shipping, rather than the date of order.
What is your shipping policy?
What is your shipping policy?
Please find our shipping policy here.
Returns and Refunds
How do I return a product?
How do I return a product?
Please consult our 30-day satisfaction guarantee return policy.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 5 business days from when we receive the item(s).
Privacy Policy
What is your privacy policy
What is your privacy policy
Please consult our privacy policy or contact us at privacy@smokeandvape.ca
What are your terms of service?
What are your terms of service?
Please consult our terms of service or contact us at privacy@smokeandvape.ca