DUO Cartridge 510 Thread Battery
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DUO Cartridge 510 Thread Battery
Description
Description
HoneyStick DUO Cartridge 510 Thread Battery
The HoneyStick DUO is a variable voltage 510 thread battery built to run one or two 510-thread cartridges at the same time. That dual-port design is what sets it apart: if you're running two different cartridges and don't want to swap between them, this battery handles both without an adapter or a second device. The form factor is compact and discreet, sized to carry without bulk.
Power output is adjustable across four voltage settings: 2.5V, 3.0V, 3.5V, and 4.0V. Lower voltages work well with thinner oils and ceramic coils; higher settings suit thicker concentrates that need more heat to pull properly. A single button controls voltage selection and activates the 12-second preheat cycle, which warms the cartridge before drawing. The 650mAh battery charges via USB-C, so you're not hunting for a legacy micro-USB cable.
For anyone running two cartridges regularly, the DUO removes the need to unscrew and re-thread between uses. Both ports are standard 510 thread, compatible with most cartridges on the market.
Specs
- Battery capacity: 650mAh
- Voltage settings: 2.5V, 3.0V, 3.5V, 4.0V
- Thread type: 510 (dual port)
- Preheat duration: 12 seconds
- Charging: USB-C
- Controls: button-operated
Good to know
- Runs one or two 510-thread cartridges simultaneously; both ports are independent.
- The preheat function is activated separately from the draw, useful for cartridges that need warming before use.
- USB-C charging means the cable is interchangeable with most current phones and devices.
- Compatible with most standard 510-thread cartridges; verify thread type before pairing with specialty attachments.
Warranty Policy
Warranty Policy
Smoke & Vape stands behind the quality of our accessories and is committed to providing our customers with the best products and the best service so you only need to worry about enjoying our devices. Our warranty policy ensures you peace of mind when buying your next favourite device from us.
Before contacting us please be sure to try the troubleshooting instructions for your device.
See Honey Stick troubleshooting videos here.
Ryot troubleshooting instructions are coming soon
If those don’t help, reach out and we’ll get back to you within 2-3 business days!
Limited Warranty Coverage
We offer a limited warranty for specific products purchased directly from www.smokeandvape.ca. This warranty covers any defects in material or workmanship under normal use during the warranty period.
We fully stand behind our products and will cover up to two replacements or the period of warranty, whichever comes first.
Warranty Period by Brand:
All warranty periods begin at the date of purchase and exclude paper products.
|
Brand |
Duration |
|
HMP |
6 months |
|
Rebound |
6 months |
|
Honey Stick |
90 days |
|
Ryot |
1 year |
|
Clipper |
6 months |
|
Other Brands |
30 days |
What is Covered
- Manufacturer or workmanship defects
- Products that arrive damaged due to transit
- Malfunctions under normal use
What is Not Covered
- Empty lighters - we won’t send refills, but will cover a lighter that doesn’t work upon delivery
- Normal wear and tear (including discoloration, cosmetic issues, etc.)
- Damage resulting from misuse, abuse, accidents, or neglect (including drops, or sticky grinders)
- Devices where basic cleaning and sanitation standards have not been maintained
- Broken metal coverings and damaged internal circuitry are not covered by Honey Stick Canada
- Unauthorized repairs or modifications
- Loss or theft
- Products purchased from unauthorized retailers or resellers
How to Make a Warranty Claim
If you experience an issue with your product during the warranty period, please follow these steps:
- Contact Us: Email our customer service team at info@smokeandvape.ca with:
- your order number,
- the device name or description,
- a description of the issue,
- and photos or video of the defective device.
Please advise us if any replacement should be routed to another address.
- Assessment: Our team will assess your claim and may request additional information. We need all the above info to process your claim, so please have it ready when reaching out.
- Resolution: If your claim is approved, we will either:
- Replace the defective item with the same or equivalent item
- Offer a refund or store credit (at our discretion)
Returns and Shipping
- If we need the device returned we’ll cover the cost. If the warranty claim is approved, we will cover the shipping costs for the replacement product to be sent to you.
- Replacements will be shipped to the original order address unless otherwise requested.
- We are only able to ship replacements within Canada.
Additional Information
- If your device is out of stock at the time of warranty claim we’ll do our best to replace it with a similar device of the same value or better.
- This warranty is non-transferable and applies only to the original purchaser.
- Smoke & Vape reserves the right to make the final decision on any warranty claim.
- Smoke & Vape reserves the right to change or update this warranty policy at any time without notice.
For further questions or clarifications, please contact our customer support team at info@smokeandvape.ca.
Once you reach out with all requested info we’ll get back to you with a suggestion for resolution within 2-3 business days. Rest assured, in the past 30 days we’ve resolved all inquiries within 1 business day.
Price Match Guarantee
Price Match Guarantee
At Smoke & Vape, we are committed to offering the best value on our vape and smoking accessories. Our Price Match Policy ensures you get the best price possible. If you find an identical item available at a lower price from an authorized retailer, we’ll match it! Here’s how it works:
Eligibility
- Authorized Retailers: The item must be sold by an authorized retailer in Canada.
- Identical Product: The product must be identical in brand, model, and color to the one available on our website or in our store.
- Available Stock: The product must be in stock and available for immediate purchase at the other retailer, and cannot be a limited time offer, pre-order, or available only in limited quantity.
Price Match Criteria
- Timeframe: Requests must be submitted before purchase.
-
Documentation: Proof of the lower price (e.g.: link or other verifiable documentation) is required.
- Exclusions: We won’t match prices from marketplace sites (like Amazon, or Walmart Marketplace), auction sites (like eBay), membership-only discounts, and clearance or closeout sales.
- We do not price match based on prices of refurbished or liquidated products.
- The product’s price must not be lower due to an advertising error, misprint, or special sale price*.
*Special sale prices include (but are not limited to): Black Friday, Black Friday Month, Black Friday Prices Now and Early Black Friday Sales, Friends and Family, Members Only Pricing, Cyber Monday, Boxing Day/Week, Black Friday in Summer, Black Friday in July, pre-orders, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, close-outs, liquidations, clearances, demos, refurbished items, and open box items.
Requesting a Price Match
To request a price match, sign up for an account on our site, then email our customer service team at info@smokeandvape.ca with proof of the lower price and product details (photo proof or active website link). Our team will verify the request and reply with a discount code to bring your checkout to the price match upon approval.
Smoke & Vape reserves the right to modify or discontinue the Price Match Policy at any time.
30-Day Satisfaction Policy
30-Day Satisfaction Policy
Vape and Flow wants you to love your device as much as we do and we stand behind the quality of our products completely but if, for any reason, you're not 100% satisfied with your order, we offer a 30-day Return Policy because your happiness is our top priority.
Policy Overview
You can return any product purchased directly from our website within 30 days of receiving it, for any reason, and we’ll issue a full refund or credit to put toward your next purchase. We’ll even take care of shipping costs! All we ask is the reason for your return - once we receive your return back in our warehouse, we’ll do a quick check, and issue your credit or refund within 5 business days.
Eligibility
To qualify for a return:
- Get in touch with us up to 30 days after delivery.
- All devices for return must have been purchased directly from www.smokeandvape.ca.
Exclusions
- We do not accept used paper products or empty lighters.
How to Return an Item
- Contact Us: Reach out to our customer service team at info@smokeandvape.ca to initiate a return. Please provide:
- Your original order number.
- Your name, address, and contact phone number
- The device description or name
- Any relevant details. Constructive feedback is always appreciated.
- Prepare the Return: Package the item in its original packaging, along with all accessories, and components.
- Ship the Item: We will provide you with a prepaid return shipping label.
- Refund Process: Once we receive and inspect the returned item, we’ll process your refund. Refunds will be issued to your original payment method within 5 business days.
Additional Information
- Exchanges: If you want to exchange your product for a different one, let us know, and we’ll be happy to assist.
- Non-Refundable Items: Used paper products (i.e. rolling papers, cones, tips, etc…), and empty lighters.
- Return Shipping Costs: We’ll send you a prepaid shipping label, limited to one per customer per month.
- Smoke and Vape reserves the right to change or update this return policy at any time without notice.
Damaged or Defective Products
Sometimes pieces of devices are fragile and break in transit, we’re happy to send replacement pieces if you reach out. We’ll replace the item or provide a full refund, and we’ll cover any shipping costs.
Need more help with your return or have more questions? Email us at info@smokeandvape.ca.
Frequently Asked Questions
What are the four voltage settings on the HoneyStick DUO, and when would I use each one?
The four settings are 2.5V, 3.0V, 3.5V, and 4.0V. Lower voltages like 2.5V and 3.0V work well with thinner oils and ceramic coils, giving you smoother, more flavour-forward draws, while the higher 3.5V and 4.0V settings deliver more heat, which is better for thicker concentrates that need extra warmth to flow and pull properly. Starting low and working your way up is a good approach if you're unsure which setting suits your cartridge best.
How does the 12-second preheat function work, and do I need to activate it every time I take a draw?
The preheat function runs a 12-second warming cycle that's activated separately from your draw, so it gently heats the cartridge before you inhale. It's especially handy for thicker oils that need a little warmth to flow properly, but you don't need to use it every time. If your cartridge pulls fine without it, you can skip the preheat and just fire the button normally.
Are there any 510-thread cartridge types or sizes that won't be compatible with the DUO?
The DUO works with most standard 510-thread cartridges, but specialty or oversized attachments may not seat properly in the dual-port housing. If you're planning to use a particular cartridge that's unusually wide or has a non-standard 510 connection, feel free to reach out to our team and we'll help you confirm the fit before you buy.
Does the preheat function work on both cartridges simultaneously, or one at a time?
The DUO's two ports operate independently, but the specific behavior of the preheat cycle across both ports at once isn't something we can confirm with certainty. If you need to know exactly how preheat applies when two cartridges are loaded, reach out to our customer service team and we'll get you a clear answer before you buy.
Are both 510-thread ports on the DUO independent, meaning I can use two different cartridges with different oils at the same time?
Yes, both 510-thread ports on the DUO are independent, so you can load two different cartridges with different oils and run them simultaneously. The battery is designed to power both ports at the same time, which means you can switch between cartridges without unscrewing anything. Just keep in mind that the voltage setting applies across the device, so you'll want to choose a level that works well for both cartridges you have loaded.
Which voltage setting works best for thicker concentrate cartridges on this battery?
For thicker concentrates, you'll want to use the higher voltage settings, 3.5V or 4.0V, since they deliver more heat and help those heavier oils wick and vaporize properly. The 12-second preheat cycle is also worth using before you draw, as it warms up thicker oil so it flows more easily into the coil. If the vapor feels harsh at 4.0V, just step down to 3.5V and find the sweet spot for your specific cartridge.
Will the HoneyStick DUO fit standard 510-thread cartridges from Canadian dispensaries?
Yes, the DUO uses standard 510 threading on both ports, so it's compatible with most 510-thread cartridges, including the ones you'd pick up at a Canadian dispensary. The vast majority of dispensary cartridges use 510 threading, so you should be good to go. If you have a specific cartridge in mind and want to double-check before ordering, feel free to reach out to our team.
How long does it take to fully charge the 650mAh battery using USB-C?
HoneyStick doesn't publish an exact charge time for the DUO's 650mAh battery, but with USB-C rapid charging, a full charge from empty typically falls in the range you'd expect for a battery this size. If you'd like us to dig into it further, feel free to reach out to our customer service team and we'll get you a more precise answer.
Is the HoneyStick DUO button-fired or draw-activated?
The DUO is button-fired. A single button handles everything: cycling through the four voltage settings, activating the 12-second preheat function, and firing the cartridge during your draw. There's no draw-activated mode on this one.
How do I cycle through the voltage settings on the DUO? Is it all controlled with the single button?
Yes, everything is controlled with the single button. You use it to cycle through the four voltage levels (2.5V, 3.0V, 3.5V, and 4.0V), activate the 12-second preheat function, and fire the cartridge during your draw. If you have any questions about the exact button sequence once you have the DUO in hand, feel free to reach out to our team and we'll walk you through it.
