Metal Rolling Tray - Organic Since 1879
Description
Description
Zig-Zag Metal Rolling Tray - Organic Since 1879
This metal rolling tray from Zig-Zag gives you a dedicated, contained surface for rolling. The smooth, glossy finish keeps material from catching or sticking, and the raised edges hold everything in place so loose herb and papers don't slide off the sides. Rounded corners make it easy to funnel material back to the center without losing anything in the seams.
It's built from metal with a sturdy construction that holds its shape and wipes clean without warping. The Organic Since 1879 graphic is part of Zig-Zag's heritage branding, the same name that's been on their rolling papers since the 1800s. It comes in three sizes, so you can match the tray to your rolling setup and storage space.
Specs
- Material: metal
- Surface finish: smooth, glossy
- Edges: raised, high-profile
- Corners: rounded
- Available in three sizes
- Brand: Zig-Zag
Good to know
- Raised edges help contain loose material on all four sides during rolling.
- The glossy surface is easy to wipe down between uses.
- Three size options let you pick a tray that fits your rolling space or storage setup.
- Zig-Zag has been making rolling products since 1879, and the tray carries that same branding.
Warranty Policy
Warranty Policy
Smoke & Vape stands behind the quality of our accessories and is committed to providing our customers with the best products and the best service so you only need to worry about enjoying our devices. Our warranty policy ensures you peace of mind when buying your next favourite device from us.
Before contacting us please be sure to try the troubleshooting instructions for your device.
See Honey Stick troubleshooting videos here.
Ryot troubleshooting instructions are coming soon
If those don’t help, reach out and we’ll get back to you within 2-3 business days!
Limited Warranty Coverage
We offer a limited warranty for specific products purchased directly from www.smokeandvape.ca. This warranty covers any defects in material or workmanship under normal use during the warranty period.
We fully stand behind our products and will cover up to two replacements or the period of warranty, whichever comes first.
Warranty Period by Brand:
All warranty periods begin at the date of purchase and exclude paper products.
|
Brand |
Duration |
|
HMP |
6 months |
|
Rebound |
6 months |
|
Honey Stick |
90 days |
|
Ryot |
1 year |
|
Clipper |
6 months |
|
Other Brands |
30 days |
What is Covered
- Manufacturer or workmanship defects
- Products that arrive damaged due to transit
- Malfunctions under normal use
What is Not Covered
- Empty lighters - we won’t send refills, but will cover a lighter that doesn’t work upon delivery
- Normal wear and tear (including discoloration, cosmetic issues, etc.)
- Damage resulting from misuse, abuse, accidents, or neglect (including drops, or sticky grinders)
- Devices where basic cleaning and sanitation standards have not been maintained
- Broken metal coverings and damaged internal circuitry are not covered by Honey Stick Canada
- Unauthorized repairs or modifications
- Loss or theft
- Products purchased from unauthorized retailers or resellers
How to Make a Warranty Claim
If you experience an issue with your product during the warranty period, please follow these steps:
- Contact Us: Email our customer service team at info@smokeandvape.ca with:
- your order number,
- the device name or description,
- a description of the issue,
- and photos or video of the defective device.
Please advise us if any replacement should be routed to another address.
- Assessment: Our team will assess your claim and may request additional information. We need all the above info to process your claim, so please have it ready when reaching out.
- Resolution: If your claim is approved, we will either:
- Replace the defective item with the same or equivalent item
- Offer a refund or store credit (at our discretion)
Returns and Shipping
- If we need the device returned we’ll cover the cost. If the warranty claim is approved, we will cover the shipping costs for the replacement product to be sent to you.
- Replacements will be shipped to the original order address unless otherwise requested.
- We are only able to ship replacements within Canada.
Additional Information
- If your device is out of stock at the time of warranty claim we’ll do our best to replace it with a similar device of the same value or better.
- This warranty is non-transferable and applies only to the original purchaser.
- Smoke & Vape reserves the right to make the final decision on any warranty claim.
- Smoke & Vape reserves the right to change or update this warranty policy at any time without notice.
For further questions or clarifications, please contact our customer support team at info@smokeandvape.ca.
Once you reach out with all requested info we’ll get back to you with a suggestion for resolution within 2-3 business days. Rest assured, in the past 30 days we’ve resolved all inquiries within 1 business day.
Price Match Guarantee
Price Match Guarantee
At Smoke & Vape, we are committed to offering the best value on our vape and smoking accessories. Our Price Match Policy ensures you get the best price possible. If you find an identical item available at a lower price from an authorized retailer, we’ll match it! Here’s how it works:
Eligibility
- Authorized Retailers: The item must be sold by an authorized retailer in Canada.
- Identical Product: The product must be identical in brand, model, and color to the one available on our website or in our store.
- Available Stock: The product must be in stock and available for immediate purchase at the other retailer, and cannot be a limited time offer, pre-order, or available only in limited quantity.
Price Match Criteria
- Timeframe: Requests must be submitted before purchase.
-
Documentation: Proof of the lower price (e.g.: link or other verifiable documentation) is required.
- Exclusions: We won’t match prices from marketplace sites (like Amazon, or Walmart Marketplace), auction sites (like eBay), membership-only discounts, and clearance or closeout sales.
- We do not price match based on prices of refurbished or liquidated products.
- The product’s price must not be lower due to an advertising error, misprint, or special sale price*.
*Special sale prices include (but are not limited to): Black Friday, Black Friday Month, Black Friday Prices Now and Early Black Friday Sales, Friends and Family, Members Only Pricing, Cyber Monday, Boxing Day/Week, Black Friday in Summer, Black Friday in July, pre-orders, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, close-outs, liquidations, clearances, demos, refurbished items, and open box items.
Requesting a Price Match
To request a price match, sign up for an account on our site, then email our customer service team at info@smokeandvape.ca with proof of the lower price and product details (photo proof or active website link). Our team will verify the request and reply with a discount code to bring your checkout to the price match upon approval.
Smoke & Vape reserves the right to modify or discontinue the Price Match Policy at any time.
30-Day Satisfaction Policy
30-Day Satisfaction Policy
Vape and Flow wants you to love your device as much as we do and we stand behind the quality of our products completely but if, for any reason, you're not 100% satisfied with your order, we offer a 30-day Return Policy because your happiness is our top priority.
Policy Overview
You can return any product purchased directly from our website within 30 days of receiving it, for any reason, and we’ll issue a full refund or credit to put toward your next purchase. We’ll even take care of shipping costs! All we ask is the reason for your return - once we receive your return back in our warehouse, we’ll do a quick check, and issue your credit or refund within 5 business days.
Eligibility
To qualify for a return:
- Get in touch with us up to 30 days after delivery.
- All devices for return must have been purchased directly from www.smokeandvape.ca.
Exclusions
- We do not accept used paper products or empty lighters.
How to Return an Item
- Contact Us: Reach out to our customer service team at info@smokeandvape.ca to initiate a return. Please provide:
- Your original order number.
- Your name, address, and contact phone number
- The device description or name
- Any relevant details. Constructive feedback is always appreciated.
- Prepare the Return: Package the item in its original packaging, along with all accessories, and components.
- Ship the Item: We will provide you with a prepaid return shipping label.
- Refund Process: Once we receive and inspect the returned item, we’ll process your refund. Refunds will be issued to your original payment method within 5 business days.
Additional Information
- Exchanges: If you want to exchange your product for a different one, let us know, and we’ll be happy to assist.
- Non-Refundable Items: Used paper products (i.e. rolling papers, cones, tips, etc…), and empty lighters.
- Return Shipping Costs: We’ll send you a prepaid shipping label, limited to one per customer per month.
- Smoke and Vape reserves the right to change or update this return policy at any time without notice.
Damaged or Defective Products
Sometimes pieces of devices are fragile and break in transit, we’re happy to send replacement pieces if you reach out. We’ll replace the item or provide a full refund, and we’ll cover any shipping costs.
Need more help with your return or have more questions? Email us at info@smokeandvape.ca.
Frequently Asked Questions
What material is this rolling tray made from?
This tray is made from metal with a smooth, glossy surface finish. It's sturdy enough to hold its shape over time and wipes clean easily between uses.
How do the rounded corners help when rolling compared to a tray with square corners?
Rounded corners let you sweep loose herb back toward the center of the tray with a finger or card in one smooth motion, instead of having it get packed into sharp 90-degree seams where it's harder to retrieve. This means less wasted material and a quicker, cleaner rollup since everything funnels naturally to where you need it.
Can this tray hold a grinder, papers, and a lighter alongside the rolling area, or is it mainly just a rolling surface?
It's designed to be a full rolling station, not just a flat surface. The raised edges create a contained workspace meant to keep your rolling tools organized and within reach, and since it comes in three sizes, the larger options will give you more room to spread out a grinder, papers, lighter, and still have space to work. If you want the most room for accessories alongside your rolling area, go with the bigger size.
Will this metal tray bend or warp if I accidentally sit on it or toss it in a bag?
It's a sturdy metal tray built to hold its shape during normal use, so tossing it in a bag with your rolling supplies shouldn't be an issue. That said, sitting on it or putting serious pressure on it could dent or bend any metal tray this style. If you're planning to travel with it regularly, the smaller size option would be the easiest to protect inside a bag or backpack.
Which size should I pick if I only roll for myself versus rolling for a group?
For solo sessions, the smallest size usually gives you plenty of room to break down herb and roll without taking up much desk or table space. If you're rolling multiple joints for a group, stepping up to a larger size means more surface area to spread out your papers, grinder, and material all at once. If you're not sure which of the three sizes fits your setup best, feel free to reach out to our team and we'll help you narrow it down.
How high are the raised edges on this tray, and will they actually keep loose herb from spilling over?
The exact edge height isn't something Zig-Zag publishes for this tray, but we can confirm the edges are described as high-profile and raised on all four sides, specifically designed to contain loose herb while you roll. The rounded corners also help funnel material back toward the center instead of letting it collect in hard-to-reach seams. If you'd like more specific measurements before ordering, feel free to reach out to our team and we'll do our best to get you an answer.
How do I clean the Zig-Zag Metal Rolling Tray between uses?
The glossy metal surface wipes down really easily. Just use a dry cloth or paper towel to sweep off any leftover material, and if things get a bit sticky, a damp cloth does the trick. The smooth finish means nothing really clings to it, so a quick wipe between sessions is all you need.
Can I use soap and water on this tray, or will it damage the printed graphic?
The glossy metal surface wipes down easily, and a gentle soap and water wash should be fine for regular cleaning. That said, we don't have specific care instructions from Zig-Zag regarding the printed graphic, so we'd recommend avoiding abrasive scrubbers or harsh chemicals to be safe. If you want more detail on long-term care, feel free to reach out to our team and we'll help you out.
Does anything else come in the box, like a lid or rolling accessories, or is it just the tray?
You're getting the rolling tray on its own, with no lid or extra accessories included. If you're looking to build out a full rolling setup, feel free to reach out to our team and we can point you toward papers, tips, or anything else you might need.
Is this tray magnetic, or does it come with a magnetic lid?
This tray does not include a magnetic lid, and the tray itself is not a magnetic design. It's a standard metal rolling tray with raised edges and rounded corners to keep your materials contained. If you have any other questions about this tray, feel free to reach out to our team.
