Metal Rolling Tray - Black
Description
Description
Zig-Zag Metal Rolling Tray - Black
A solid metal rolling tray from Zig-Zag, finished in gloss black. The surface is smooth and flat, giving you a clean, stable area to work on. Raised edges around the perimeter keep papers, filters, and loose material contained, and the rounded corners make it easy to funnel everything back to the centre without losing anything over the side.
Three sizes cover a range of setups. The small fits neatly on a nightstand or shelf. The medium gives you more room to spread out your papers, grinder, and filters without things overlapping. The large is the one to pick if you want a dedicated station with space for multiple tools at once. All three share the same raised-edge design and glossy metal construction.
Specs
- Material: metal with gloss black finish
- Small: 18 cm x 14 cm x 1.5 cm
- Medium: 27 cm x 16 cm x 2.5 cm
- Large: 34 cm x 27 cm x 2.7 cm
- Brand: Zig-Zag
Good to know
- Raised edges on all four sides help contain papers, filters, and loose material during use.
- Rounded corners make it easier to collect and redirect material toward the centre of the tray.
- The smooth gloss surface wipes down easily between uses.
- Size selection matters: the large tray is nearly double the surface area of the small, so measure your space before choosing.
Warranty Policy
Warranty Policy
Smoke & Vape stands behind the quality of our accessories and is committed to providing our customers with the best products and the best service so you only need to worry about enjoying our devices. Our warranty policy ensures you peace of mind when buying your next favourite device from us.
Before contacting us please be sure to try the troubleshooting instructions for your device.
See Honey Stick troubleshooting videos here.
Ryot troubleshooting instructions are coming soon
If those don’t help, reach out and we’ll get back to you within 2-3 business days!
Limited Warranty Coverage
We offer a limited warranty for specific products purchased directly from www.smokeandvape.ca. This warranty covers any defects in material or workmanship under normal use during the warranty period.
We fully stand behind our products and will cover up to two replacements or the period of warranty, whichever comes first.
Warranty Period by Brand:
All warranty periods begin at the date of purchase and exclude paper products.
|
Brand |
Duration |
|
HMP |
6 months |
|
Rebound |
6 months |
|
Honey Stick |
90 days |
|
Ryot |
1 year |
|
Clipper |
6 months |
|
Other Brands |
30 days |
What is Covered
- Manufacturer or workmanship defects
- Products that arrive damaged due to transit
- Malfunctions under normal use
What is Not Covered
- Empty lighters - we won’t send refills, but will cover a lighter that doesn’t work upon delivery
- Normal wear and tear (including discoloration, cosmetic issues, etc.)
- Damage resulting from misuse, abuse, accidents, or neglect (including drops, or sticky grinders)
- Devices where basic cleaning and sanitation standards have not been maintained
- Broken metal coverings and damaged internal circuitry are not covered by Honey Stick Canada
- Unauthorized repairs or modifications
- Loss or theft
- Products purchased from unauthorized retailers or resellers
How to Make a Warranty Claim
If you experience an issue with your product during the warranty period, please follow these steps:
- Contact Us: Email our customer service team at info@smokeandvape.ca with:
- your order number,
- the device name or description,
- a description of the issue,
- and photos or video of the defective device.
Please advise us if any replacement should be routed to another address.
- Assessment: Our team will assess your claim and may request additional information. We need all the above info to process your claim, so please have it ready when reaching out.
- Resolution: If your claim is approved, we will either:
- Replace the defective item with the same or equivalent item
- Offer a refund or store credit (at our discretion)
Returns and Shipping
- If we need the device returned we’ll cover the cost. If the warranty claim is approved, we will cover the shipping costs for the replacement product to be sent to you.
- Replacements will be shipped to the original order address unless otherwise requested.
- We are only able to ship replacements within Canada.
Additional Information
- If your device is out of stock at the time of warranty claim we’ll do our best to replace it with a similar device of the same value or better.
- This warranty is non-transferable and applies only to the original purchaser.
- Smoke & Vape reserves the right to make the final decision on any warranty claim.
- Smoke & Vape reserves the right to change or update this warranty policy at any time without notice.
For further questions or clarifications, please contact our customer support team at info@smokeandvape.ca.
Once you reach out with all requested info we’ll get back to you with a suggestion for resolution within 2-3 business days. Rest assured, in the past 30 days we’ve resolved all inquiries within 1 business day.
Price Match Guarantee
Price Match Guarantee
At Smoke & Vape, we are committed to offering the best value on our vape and smoking accessories. Our Price Match Policy ensures you get the best price possible. If you find an identical item available at a lower price from an authorized retailer, we’ll match it! Here’s how it works:
Eligibility
- Authorized Retailers: The item must be sold by an authorized retailer in Canada.
- Identical Product: The product must be identical in brand, model, and color to the one available on our website or in our store.
- Available Stock: The product must be in stock and available for immediate purchase at the other retailer, and cannot be a limited time offer, pre-order, or available only in limited quantity.
Price Match Criteria
- Timeframe: Requests must be submitted before purchase.
-
Documentation: Proof of the lower price (e.g.: link or other verifiable documentation) is required.
- Exclusions: We won’t match prices from marketplace sites (like Amazon, or Walmart Marketplace), auction sites (like eBay), membership-only discounts, and clearance or closeout sales.
- We do not price match based on prices of refurbished or liquidated products.
- The product’s price must not be lower due to an advertising error, misprint, or special sale price*.
*Special sale prices include (but are not limited to): Black Friday, Black Friday Month, Black Friday Prices Now and Early Black Friday Sales, Friends and Family, Members Only Pricing, Cyber Monday, Boxing Day/Week, Black Friday in Summer, Black Friday in July, pre-orders, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, close-outs, liquidations, clearances, demos, refurbished items, and open box items.
Requesting a Price Match
To request a price match, sign up for an account on our site, then email our customer service team at info@smokeandvape.ca with proof of the lower price and product details (photo proof or active website link). Our team will verify the request and reply with a discount code to bring your checkout to the price match upon approval.
Smoke & Vape reserves the right to modify or discontinue the Price Match Policy at any time.
30-Day Satisfaction Policy
30-Day Satisfaction Policy
Vape and Flow wants you to love your device as much as we do and we stand behind the quality of our products completely but if, for any reason, you're not 100% satisfied with your order, we offer a 30-day Return Policy because your happiness is our top priority.
Policy Overview
You can return any product purchased directly from our website within 30 days of receiving it, for any reason, and we’ll issue a full refund or credit to put toward your next purchase. We’ll even take care of shipping costs! All we ask is the reason for your return - once we receive your return back in our warehouse, we’ll do a quick check, and issue your credit or refund within 5 business days.
Eligibility
To qualify for a return:
- Get in touch with us up to 30 days after delivery.
- All devices for return must have been purchased directly from www.smokeandvape.ca.
Exclusions
- We do not accept used paper products or empty lighters.
How to Return an Item
- Contact Us: Reach out to our customer service team at info@smokeandvape.ca to initiate a return. Please provide:
- Your original order number.
- Your name, address, and contact phone number
- The device description or name
- Any relevant details. Constructive feedback is always appreciated.
- Prepare the Return: Package the item in its original packaging, along with all accessories, and components.
- Ship the Item: We will provide you with a prepaid return shipping label.
- Refund Process: Once we receive and inspect the returned item, we’ll process your refund. Refunds will be issued to your original payment method within 5 business days.
Additional Information
- Exchanges: If you want to exchange your product for a different one, let us know, and we’ll be happy to assist.
- Non-Refundable Items: Used paper products (i.e. rolling papers, cones, tips, etc…), and empty lighters.
- Return Shipping Costs: We’ll send you a prepaid shipping label, limited to one per customer per month.
- Smoke and Vape reserves the right to change or update this return policy at any time without notice.
Damaged or Defective Products
Sometimes pieces of devices are fragile and break in transit, we’re happy to send replacement pieces if you reach out. We’ll replace the item or provide a full refund, and we’ll cover any shipping costs.
Need more help with your return or have more questions? Email us at info@smokeandvape.ca.
Frequently Asked Questions
What material is this rolling tray made from?
This tray is made from metal with a gloss black finish. The surface is smooth and easy to wipe clean, so it holds up well to regular use. If you have questions about the specific type of metal, feel free to reach out to our team and we'll get you an answer.
Can I use this tray with a rolling machine, or is it designed only for hand rolling?
It works great as a surface for both hand rolling and using a rolling machine. The flat, smooth tray gives your machine a stable base to sit on, and the raised edges keep everything contained while you load and roll. If you're using a machine, the medium or large size will give you the most comfortable workspace.
Is the metal on this tray magnetic, so I could attach a magnetic lighter or tool holder to it?
We can confirm the tray is metal with a gloss black finish, but whether it's a magnetic-friendly metal (like steel) or non-magnetic (like aluminum) isn't something we're able to guarantee. If that's a dealbreaker for your setup, reach out to our team and we'll do our best to get you a definitive answer before you order.
Does the tray come with any accessories like papers, filters, or tools, or is it just the tray?
It's just the tray on its own, no papers, filters, or tools included. That said, the raised edges and smooth surface make it a great spot to organize all of those extras once you've got them, so it doubles as a handy station for everything you need in one place.
Is the gloss black finish printed on or coated onto the metal surface?
We can confirm the tray is metal with a smooth, glossy black finish, but Zig-Zag doesn't break down the exact finishing method (coating, powder coat, etc.). If you'd like more detail on how the finish is applied, feel free to reach out to our team and we'll get the answer from the manufacturer for you.
What are the exact dimensions of each size option for the Zig-Zag Metal Rolling Tray in Black?
The Small measures 18 cm x 14 cm x 1.5 cm, the Medium is 27 cm x 16 cm x 2.5 cm, and the Large comes in at 34 cm x 27 cm x 2.7 cm. All three dimensions are listed as length x width x edge height, so the last number tells you how tall the raised sides are on each tray.
How much bigger is the large tray compared to the small in terms of usable surface area?
The small tray measures 18 cm x 14 cm, giving you about 252 sq cm of surface area, while the large comes in at 34 cm x 27 cm for roughly 918 sq cm. That makes the large nearly 3.6 times the usable surface area of the small, so it's a significant jump if you want room to spread out your grinder, papers, and filters all at once.
Is this tray flat enough to use as a stable rolling surface, or does it have any curve or flex to it?
The rolling surface is smooth and flat, so you get a stable, even area to work on without any curve. It's solid metal construction, which means it won't flex or bow under normal use. The raised edges around the perimeter add structure and help keep everything contained while you roll.
Are the rounded corners on this tray deep enough to funnel loose material back to the centre easily?
Yes, the rounded corners work together with the raised edges to guide loose material back toward the centre of the tray, so you're not chasing stray bits around or losing anything over the side. The larger sizes have slightly taller edges (up to 2.7 cm on the large), which gives you even more containment. If you'd like more detail on how a specific size feels in use, feel free to reach out to our team.
How tall are the raised edges on the small, medium, and large versions?
The overall height of each tray gives you a good idea of the edge height: the small sits 1.5 cm tall, the medium 2.5 cm, and the large 2.7 cm. If you need the exact wall height measured separately from the base thickness, feel free to reach out to our team and we'll get you that detail.
