Smell Proof Backpack - Black
Description
Description
ONGROK Smell Proof Backpack - Black
The ONGROK Smell Proof Backpack is built around activated bamboo carbon lining and seam-sealed zippers that work together to contain odors inside the bag. The outer shell is waterproof 1000D polyester, which adds durability and keeps moisture from reaching the contents. An integrated combination lock is built directly into the zipper pulls, so there's no separate padlock to lose or forget.
At 16.5 x 11.5 x 5.5 inches, there's enough room for accessories, a laptop, and extras without the bag feeling oversized. The layout is well thought out: a padded laptop compartment sits inside the main body, a large front zipper pocket handles frequently accessed items, two interior pockets add organization within the main compartment, and two exterior side pockets are there for smaller items you want within reach. The combination of compartments and the built-in lock makes this a practical choice for anyone storing accessories they'd rather keep secured and odor-contained.
Specs
- Dimensions: 16.5 x 11.5 x 5.5 inches
- Outer material: 1000D polyester with waterproof shell
- Lining: Activated bamboo carbon
- Zippers: Seam-sealed for odor containment and moisture resistance
- Lock: Integrated combination lock, built into the bag
- Color: Black
Good to know
- The combination lock is built in, not a clip-on addition, so there's nothing separate to source or replace.
- Seam-sealed zippers do double duty: they help contain odors and block moisture from entering the bag.
- The padded laptop compartment is a dedicated sleeve, separate from the main storage area.
- ONGROK backs this product with a satisfaction guarantee; if something's not right, their team will make it right.
Warranty Policy
Warranty Policy
Smoke & Vape stands behind the quality of our accessories and is committed to providing our customers with the best products and the best service so you only need to worry about enjoying our devices. Our warranty policy ensures you peace of mind when buying your next favourite device from us.
Before contacting us please be sure to try the troubleshooting instructions for your device.
See Honey Stick troubleshooting videos here.
Ryot troubleshooting instructions are coming soon
If those don’t help, reach out and we’ll get back to you within 2-3 business days!
Limited Warranty Coverage
We offer a limited warranty for specific products purchased directly from www.smokeandvape.ca. This warranty covers any defects in material or workmanship under normal use during the warranty period.
We fully stand behind our products and will cover up to two replacements or the period of warranty, whichever comes first.
Warranty Period by Brand:
All warranty periods begin at the date of purchase and exclude paper products.
|
Brand |
Duration |
|
HMP |
6 months |
|
Rebound |
6 months |
|
Honey Stick |
90 days |
|
Ryot |
1 year |
|
Clipper |
6 months |
|
Other Brands |
30 days |
What is Covered
- Manufacturer or workmanship defects
- Products that arrive damaged due to transit
- Malfunctions under normal use
What is Not Covered
- Empty lighters - we won’t send refills, but will cover a lighter that doesn’t work upon delivery
- Normal wear and tear (including discoloration, cosmetic issues, etc.)
- Damage resulting from misuse, abuse, accidents, or neglect (including drops, or sticky grinders)
- Devices where basic cleaning and sanitation standards have not been maintained
- Broken metal coverings and damaged internal circuitry are not covered by Honey Stick Canada
- Unauthorized repairs or modifications
- Loss or theft
- Products purchased from unauthorized retailers or resellers
How to Make a Warranty Claim
If you experience an issue with your product during the warranty period, please follow these steps:
- Contact Us: Email our customer service team at info@smokeandvape.ca with:
- your order number,
- the device name or description,
- a description of the issue,
- and photos or video of the defective device.
Please advise us if any replacement should be routed to another address.
- Assessment: Our team will assess your claim and may request additional information. We need all the above info to process your claim, so please have it ready when reaching out.
- Resolution: If your claim is approved, we will either:
- Replace the defective item with the same or equivalent item
- Offer a refund or store credit (at our discretion)
Returns and Shipping
- If we need the device returned we’ll cover the cost. If the warranty claim is approved, we will cover the shipping costs for the replacement product to be sent to you.
- Replacements will be shipped to the original order address unless otherwise requested.
- We are only able to ship replacements within Canada.
Additional Information
- If your device is out of stock at the time of warranty claim we’ll do our best to replace it with a similar device of the same value or better.
- This warranty is non-transferable and applies only to the original purchaser.
- Smoke & Vape reserves the right to make the final decision on any warranty claim.
- Smoke & Vape reserves the right to change or update this warranty policy at any time without notice.
For further questions or clarifications, please contact our customer support team at info@smokeandvape.ca.
Once you reach out with all requested info we’ll get back to you with a suggestion for resolution within 2-3 business days. Rest assured, in the past 30 days we’ve resolved all inquiries within 1 business day.
Price Match Guarantee
Price Match Guarantee
At Smoke & Vape, we are committed to offering the best value on our vape and smoking accessories. Our Price Match Policy ensures you get the best price possible. If you find an identical item available at a lower price from an authorized retailer, we’ll match it! Here’s how it works:
Eligibility
- Authorized Retailers: The item must be sold by an authorized retailer in Canada.
- Identical Product: The product must be identical in brand, model, and color to the one available on our website or in our store.
- Available Stock: The product must be in stock and available for immediate purchase at the other retailer, and cannot be a limited time offer, pre-order, or available only in limited quantity.
Price Match Criteria
- Timeframe: Requests must be submitted before purchase.
-
Documentation: Proof of the lower price (e.g.: link or other verifiable documentation) is required.
- Exclusions: We won’t match prices from marketplace sites (like Amazon, or Walmart Marketplace), auction sites (like eBay), membership-only discounts, and clearance or closeout sales.
- We do not price match based on prices of refurbished or liquidated products.
- The product’s price must not be lower due to an advertising error, misprint, or special sale price*.
*Special sale prices include (but are not limited to): Black Friday, Black Friday Month, Black Friday Prices Now and Early Black Friday Sales, Friends and Family, Members Only Pricing, Cyber Monday, Boxing Day/Week, Black Friday in Summer, Black Friday in July, pre-orders, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, close-outs, liquidations, clearances, demos, refurbished items, and open box items.
Requesting a Price Match
To request a price match, sign up for an account on our site, then email our customer service team at info@smokeandvape.ca with proof of the lower price and product details (photo proof or active website link). Our team will verify the request and reply with a discount code to bring your checkout to the price match upon approval.
Smoke & Vape reserves the right to modify or discontinue the Price Match Policy at any time.
30-Day Satisfaction Policy
30-Day Satisfaction Policy
Vape and Flow wants you to love your device as much as we do and we stand behind the quality of our products completely but if, for any reason, you're not 100% satisfied with your order, we offer a 30-day Return Policy because your happiness is our top priority.
Policy Overview
You can return any product purchased directly from our website within 30 days of receiving it, for any reason, and we’ll issue a full refund or credit to put toward your next purchase. We’ll even take care of shipping costs! All we ask is the reason for your return - once we receive your return back in our warehouse, we’ll do a quick check, and issue your credit or refund within 5 business days.
Eligibility
To qualify for a return:
- Get in touch with us up to 30 days after delivery.
- All devices for return must have been purchased directly from www.smokeandvape.ca.
Exclusions
- We do not accept used paper products or empty lighters.
How to Return an Item
- Contact Us: Reach out to our customer service team at info@smokeandvape.ca to initiate a return. Please provide:
- Your original order number.
- Your name, address, and contact phone number
- The device description or name
- Any relevant details. Constructive feedback is always appreciated.
- Prepare the Return: Package the item in its original packaging, along with all accessories, and components.
- Ship the Item: We will provide you with a prepaid return shipping label.
- Refund Process: Once we receive and inspect the returned item, we’ll process your refund. Refunds will be issued to your original payment method within 5 business days.
Additional Information
- Exchanges: If you want to exchange your product for a different one, let us know, and we’ll be happy to assist.
- Non-Refundable Items: Used paper products (i.e. rolling papers, cones, tips, etc…), and empty lighters.
- Return Shipping Costs: We’ll send you a prepaid shipping label, limited to one per customer per month.
- Smoke and Vape reserves the right to change or update this return policy at any time without notice.
Damaged or Defective Products
Sometimes pieces of devices are fragile and break in transit, we’re happy to send replacement pieces if you reach out. We’ll replace the item or provide a full refund, and we’ll cover any shipping costs.
Need more help with your return or have more questions? Email us at info@smokeandvape.ca.
Frequently Asked Questions
What material is the exterior made from, and how durable is 1000D polyester?
The exterior is made from 1000D polyester with a waterproof shell. 1000D refers to the denier count of the fabric, and in practical terms it's a thick, abrasion-resistant weave commonly used in tactical bags and heavy-duty gear, so it handles daily use and rough handling well. Combined with the waterproof coating and seam-sealed zippers, it's built to protect your stuff from bumps, scrapes, and weather alike.
How do I clean or maintain the activated bamboo carbon lining over time?
ONGROK doesn't include specific cleaning or maintenance instructions for the activated bamboo carbon lining with this backpack. If you'd like detailed care guidance, feel free to reach out to our team and we can connect you with the right info to keep everything performing its best.
Will the smell proof lining lose its effectiveness after extended use?
The activated bamboo carbon lining is designed to trap and contain odors, but ONGROK doesn't publish a specific lifespan or replacement timeline for the lining. If you have questions about long-term care or how to get the most out of the carbon lining over time, feel free to reach out to our team and we'll get you the details.
What size laptop fits in the padded laptop compartment?
The backpack's overall dimensions are 16.5 x 11.5 x 5.5 inches, and the padded laptop sleeve sits inside the main compartment. ONGROK doesn't publish a specific maximum laptop size for the sleeve, so if you want to confirm whether your particular laptop will fit, feel free to reach out to our team and we'll help you figure it out.
How does the activated bamboo carbon lining in this backpack actually contain odors?
The activated bamboo carbon lining works by trapping odor molecules as they move toward the surface of the bag, essentially absorbing them before they can escape through the fabric. That lining is paired with seam-sealed zippers, so odors are contained on two fronts: the carbon catches what's in the air inside the bag, and the sealed zippers prevent anything from slipping out through the seams.
Is the outer shell of this backpack actually waterproof, or just water resistant?
ONGROK describes the outer shell as waterproof, not just water resistant, and the seam-sealed zippers are designed to back that up by preventing moisture from getting in through the zipper line. That said, like most bags in this category, it's built for rain and wet conditions rather than full submersion. If you want more detail on exactly how it holds up in specific situations, feel free to reach out to our team and we'll get you sorted.
At 16.5 x 11.5 x 5.5 inches, is this backpack big enough to use as a daily carry bag?
It's a slim, compact backpack, so it works well for carrying accessories, a laptop, and everyday essentials, but it's not meant to replace a full-size daypack. The 5.5-inch depth keeps the profile low and discreet, which is great for the smell proof design, though you'll want to keep that in mind if you usually pack bulkier items. For a streamlined daily carry with solid organization across its multiple pockets and compartments, it does the job nicely.
Can I use this backpack for storing glass pieces and accessories without them shifting around inside?
The backpack has multiple compartments, including two interior pockets, a padded laptop sleeve, and a large front pocket, so you can spread your gear across separate sections to help keep things organized. That said, it doesn't include dedicated padded dividers or cushioned inserts designed specifically for glass, so we'd recommend wrapping any fragile pieces in a small towel or protective sleeve before packing them. If you have questions about fit for your specific setup, feel free to reach out to our team.
What does "seam-sealed zippers" mean, and how does that help with smell proofing?
Seam-sealed zippers have an extra layer of material bonded over the stitching along the zipper seams, which closes off the tiny gaps where odors (and moisture) would normally escape. On this backpack, they work alongside the activated bamboo carbon lining to keep smells contained inside the bag rather than leaking out through the zipper tracks. It's the same idea used in waterproof outdoor gear, just applied here for discretion as much as weather protection.
Can I set my own combination on the integrated lock, or does it come with a preset code?
Most integrated combination locks like this one ship with a default code and allow you to set your own personalized combination. For the exact setup steps on this particular lock, feel free to reach out to our team or contact ONGROK directly, and they'll walk you through it.
