Aluminum & Glass Chillum One Hitter
Description
Description
ONGROK Aluminum & Glass Chillum One Hitter
The ONGROK Aluminum & Glass Chillum gives you the easy maintenance of a glass pipe with the durability of a metal shell. It features a solid anodized aluminum outer body that fully protects the removable glass chillum housed inside. Measuring just 3.5 inches long and half an inch wide, it is designed to slip smoothly into a pocket, pouch, or bag without taking up much space.
Because the glass chillum is completely removable, routine upkeep is straightforward. You'll easily slide the glass piece out of the metal sleeve to clean both parts. Just soak the components in an ONGROK All-in-One cleaner pouch, give them a quick rinse, and they're ready to be put back together for your next use.
With its slim, modest appearance, this one hitter focuses strictly on reliable function. The lightweight aluminum casing guards your glass against accidental drops while keeping the overall weight of the accessory down.
Specs
- Dimensions: 3.5 inches long x 0.5 inches in diameter
- Outer shell: Anodized aluminum
- Inner tube: Removable glass
Care and maintenance
- Remove the glass chillum from the aluminum body before cleaning
- Both components are compatible with ONGROK All-in-One cleaner pouches for a simple soak-and-rinse wash
Good to know
- The metal sleeve provides physical drop protection, reducing the risk of breaking your glass
- A minimal, simple design gives the pipe an understated look that blends in well with everyday hardware
- The lightweight build and narrow profile make it easy to store in standard pants pockets
Warranty Policy
Warranty Policy
Smoke & Vape stands behind the quality of our accessories and is committed to providing our customers with the best products and the best service so you only need to worry about enjoying our devices. Our warranty policy ensures you peace of mind when buying your next favourite device from us.
Before contacting us please be sure to try the troubleshooting instructions for your device.
See Honey Stick troubleshooting videos here.
Ryot troubleshooting instructions are coming soon
If those don’t help, reach out and we’ll get back to you within 2-3 business days!
Limited Warranty Coverage
We offer a limited warranty for specific products purchased directly from www.smokeandvape.ca. This warranty covers any defects in material or workmanship under normal use during the warranty period.
We fully stand behind our products and will cover up to two replacements or the period of warranty, whichever comes first.
Warranty Period by Brand:
All warranty periods begin at the date of purchase and exclude paper products.
|
Brand |
Duration |
|
HMP |
6 months |
|
Rebound |
6 months |
|
Honey Stick |
90 days |
|
Ryot |
1 year |
|
Clipper |
6 months |
|
Other Brands |
30 days |
What is Covered
- Manufacturer or workmanship defects
- Products that arrive damaged due to transit
- Malfunctions under normal use
What is Not Covered
- Empty lighters - we won’t send refills, but will cover a lighter that doesn’t work upon delivery
- Normal wear and tear (including discoloration, cosmetic issues, etc.)
- Damage resulting from misuse, abuse, accidents, or neglect (including drops, or sticky grinders)
- Devices where basic cleaning and sanitation standards have not been maintained
- Broken metal coverings and damaged internal circuitry are not covered by Honey Stick Canada
- Unauthorized repairs or modifications
- Loss or theft
- Products purchased from unauthorized retailers or resellers
How to Make a Warranty Claim
If you experience an issue with your product during the warranty period, please follow these steps:
- Contact Us: Email our customer service team at info@smokeandvape.ca with:
- your order number,
- the device name or description,
- a description of the issue,
- and photos or video of the defective device.
Please advise us if any replacement should be routed to another address.
- Assessment: Our team will assess your claim and may request additional information. We need all the above info to process your claim, so please have it ready when reaching out.
- Resolution: If your claim is approved, we will either:
- Replace the defective item with the same or equivalent item
- Offer a refund or store credit (at our discretion)
Returns and Shipping
- If we need the device returned we’ll cover the cost. If the warranty claim is approved, we will cover the shipping costs for the replacement product to be sent to you.
- Replacements will be shipped to the original order address unless otherwise requested.
- We are only able to ship replacements within Canada.
Additional Information
- If your device is out of stock at the time of warranty claim we’ll do our best to replace it with a similar device of the same value or better.
- This warranty is non-transferable and applies only to the original purchaser.
- Smoke & Vape reserves the right to make the final decision on any warranty claim.
- Smoke & Vape reserves the right to change or update this warranty policy at any time without notice.
For further questions or clarifications, please contact our customer support team at info@smokeandvape.ca.
Once you reach out with all requested info we’ll get back to you with a suggestion for resolution within 2-3 business days. Rest assured, in the past 30 days we’ve resolved all inquiries within 1 business day.
Price Match Guarantee
Price Match Guarantee
At Smoke & Vape, we are committed to offering the best value on our vape and smoking accessories. Our Price Match Policy ensures you get the best price possible. If you find an identical item available at a lower price from an authorized retailer, we’ll match it! Here’s how it works:
Eligibility
- Authorized Retailers: The item must be sold by an authorized retailer in Canada.
- Identical Product: The product must be identical in brand, model, and color to the one available on our website or in our store.
- Available Stock: The product must be in stock and available for immediate purchase at the other retailer, and cannot be a limited time offer, pre-order, or available only in limited quantity.
Price Match Criteria
- Timeframe: Requests must be submitted before purchase.
-
Documentation: Proof of the lower price (e.g.: link or other verifiable documentation) is required.
- Exclusions: We won’t match prices from marketplace sites (like Amazon, or Walmart Marketplace), auction sites (like eBay), membership-only discounts, and clearance or closeout sales.
- We do not price match based on prices of refurbished or liquidated products.
- The product’s price must not be lower due to an advertising error, misprint, or special sale price*.
*Special sale prices include (but are not limited to): Black Friday, Black Friday Month, Black Friday Prices Now and Early Black Friday Sales, Friends and Family, Members Only Pricing, Cyber Monday, Boxing Day/Week, Black Friday in Summer, Black Friday in July, pre-orders, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, close-outs, liquidations, clearances, demos, refurbished items, and open box items.
Requesting a Price Match
To request a price match, sign up for an account on our site, then email our customer service team at info@smokeandvape.ca with proof of the lower price and product details (photo proof or active website link). Our team will verify the request and reply with a discount code to bring your checkout to the price match upon approval.
Smoke & Vape reserves the right to modify or discontinue the Price Match Policy at any time.
30-Day Satisfaction Policy
30-Day Satisfaction Policy
Vape and Flow wants you to love your device as much as we do and we stand behind the quality of our products completely but if, for any reason, you're not 100% satisfied with your order, we offer a 30-day Return Policy because your happiness is our top priority.
Policy Overview
You can return any product purchased directly from our website within 30 days of receiving it, for any reason, and we’ll issue a full refund or credit to put toward your next purchase. We’ll even take care of shipping costs! All we ask is the reason for your return - once we receive your return back in our warehouse, we’ll do a quick check, and issue your credit or refund within 5 business days.
Eligibility
To qualify for a return:
- Get in touch with us up to 30 days after delivery.
- All devices for return must have been purchased directly from www.smokeandvape.ca.
Exclusions
- We do not accept used paper products or empty lighters.
How to Return an Item
- Contact Us: Reach out to our customer service team at info@smokeandvape.ca to initiate a return. Please provide:
- Your original order number.
- Your name, address, and contact phone number
- The device description or name
- Any relevant details. Constructive feedback is always appreciated.
- Prepare the Return: Package the item in its original packaging, along with all accessories, and components.
- Ship the Item: We will provide you with a prepaid return shipping label.
- Refund Process: Once we receive and inspect the returned item, we’ll process your refund. Refunds will be issued to your original payment method within 5 business days.
Additional Information
- Exchanges: If you want to exchange your product for a different one, let us know, and we’ll be happy to assist.
- Non-Refundable Items: Used paper products (i.e. rolling papers, cones, tips, etc…), and empty lighters.
- Return Shipping Costs: We’ll send you a prepaid shipping label, limited to one per customer per month.
- Smoke and Vape reserves the right to change or update this return policy at any time without notice.
Damaged or Defective Products
Sometimes pieces of devices are fragile and break in transit, we’re happy to send replacement pieces if you reach out. We’ll replace the item or provide a full refund, and we’ll cover any shipping costs.
Need more help with your return or have more questions? Email us at info@smokeandvape.ca.
Frequently Asked Questions
Can I use the glass chillum on its own without the aluminum sleeve?
The glass chillum is fully removable from the aluminum sleeve, so you can technically use it on its own as a standalone glass pipe. Just keep in mind that without the aluminum casing, the glass won't have that extra drop protection, so you'll want to handle it a bit more carefully.
How do I clean the ONGROK Aluminum & Glass Chillum?
Slide the glass chillum out of the aluminum sleeve so you can clean both pieces separately. Soak them in an ONGROK All-in-One cleaner pouch, give everything a quick rinse, and reassemble once dry.
Is this pipe small enough to fit in a regular pants pocket?
Yes, it fits easily in a standard pants pocket. At just 3.5 inches long and half an inch in diameter, it's roughly the size of a pen, so it slides right in without creating a noticeable bulge. The slim aluminum body also keeps things lightweight, making it a great grab and go option.
Does the anodized aluminum affect the taste compared to smoking from glass alone?
Your smoke path runs through the removable glass chillum itself, so the glass is what your lips and airflow actually contact. The anodized aluminum acts purely as a protective outer sleeve and doesn't sit in the airflow path, meaning it shouldn't introduce any metallic taste. If you have more specific questions about the smoking experience, feel free to reach out to our team and we'll be happy to help.
Do I need to take the glass piece out before cleaning, or can I soak the whole thing assembled?
Yes, you'll want to slide the glass piece out of the aluminum sleeve before cleaning. Once separated, both components can be soaked in an ONGROK All-in-One cleaner pouch and rinsed off individually, making it easy to get each part thoroughly clean before reassembling.
What material is the outer shell made from?
The outer shell is made from anodized aluminum. This finish adds a layer of corrosion resistance on top of the aluminum's natural durability, so it holds up well to everyday carry while keeping the glass chillum inside protected from bumps and drops.
Is this chillum compatible with the ONGROK All-in-One cleaner pouch?
Yes, both the glass chillum and the aluminum body are fully compatible with the ONGROK All-in-One cleaner pouch. Just slide the glass piece out of the metal sleeve, drop both components into the pouch to soak, and give them a rinse. They'll be clean and ready to reassemble in no time.
How much dry herb can this one hitter hold per pack?
The bowl on this chillum is sized for single hits, which is standard for a one hitter with a 0.5 inch diameter. An exact gram capacity isn't published by ONGROK, but you can expect it to hold a small pinch of ground herb per pack, just enough for one or two draws. If you'd like more specific details, feel free to reach out to our team and we're happy to help.
What makes this different from a standard all-glass chillum?
The big difference is the anodized aluminum outer shell that wraps around the glass piece. You still get the clean taste of a glass chillum, but the metal casing acts as armor against accidental drops, which is something an all-glass pipe just can't offer. The glass also slides out completely for easy cleaning, so you get the best of both worlds: glass flavor with real durability and portability.
Will the aluminum body protect the glass if I accidentally drop it?
Yes, the anodized aluminum outer shell is specifically designed to guard the glass chillum against accidental drops. It fully surrounds the glass piece, reducing the risk of breakage during everyday carry and the occasional fumble. That said, no casing can guarantee protection from every fall, so a little care still goes a long way.
How does this compare to a regular metal one hitter without a glass insert?
The big difference is the removable glass insert. With an all-metal one hitter, you're drawing smoke through a metal pathway, while this ONGROK piece lets you inhale through glass, which many people prefer for a cleaner taste. You still get the durability and portability of a metal body on the outside, since the anodized aluminum shell protects the glass from drops, but the actual smoking surface stays glass for easy cleaning and a smoother experience.
