Color Downstem - 14MM - 4"
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Color Downstem - 14MM - 4"
Description
Description
Human Grade Color Downstem - 14MM - 4"
A 4" replacement downstem built from borosilicate glass, sized to fit standard 14mm female joints. If your current downstem is cracked, cloudy, or just due for a swap, this is a straightforward drop-in replacement. Borosilicate glass handles heat well and resists thermal expansion, so it holds up through regular use and routine cleaning.
Available in eight colors: Yellow, Pink, Green, Blue, Lake Green, Lavender, Matrix Green, and Smoke. The packaging includes a printed scale on the box, which is genuinely helpful for confirming both joint size and length before you open anything. If you're not 100% sure whether your water pipe takes a 4" downstem or a 14mm joint, that scale can save you a return.
Specs
- Length: 4"
- Joint size: 14mm
- Material: borosilicate glass
- Joint type: fits standard 14mm female joints
- Colors: Yellow, Pink, Green, Blue, Lake Green, Lavender, Matrix Green, Smoke
Compatibility
- Designed for water pipes with a standard 14mm female joint opening.
- Measure your current downstem before ordering. Length and joint diameter both need to match for a proper fit.
- The printed scale on the packaging helps you verify sizing before installation.
Good to know
- Borosilicate glass is the same heat-resistant material used in lab glassware. It's durable, but it's still glass, so handle with care.
- Compatible with standard cleaning methods: isopropyl alcohol and coarse salt work well.
- Keeping a spare downstem on hand is worth considering. They're one of the most common pieces to break.
What's included
- 1 x Human Grade Color Downstem, 14mm, 4"
Warranty Policy
Warranty Policy
Smoke & Vape stands behind the quality of our accessories and is committed to providing our customers with the best products and the best service so you only need to worry about enjoying our devices. Our warranty policy ensures you peace of mind when buying your next favourite device from us.
Before contacting us please be sure to try the troubleshooting instructions for your device.
See Honey Stick troubleshooting videos here.
Ryot troubleshooting instructions are coming soon
If those don’t help, reach out and we’ll get back to you within 2-3 business days!
Limited Warranty Coverage
We offer a limited warranty for specific products purchased directly from www.smokeandvape.ca. This warranty covers any defects in material or workmanship under normal use during the warranty period.
We fully stand behind our products and will cover up to two replacements or the period of warranty, whichever comes first.
Warranty Period by Brand:
All warranty periods begin at the date of purchase and exclude paper products.
|
Brand |
Duration |
|
HMP |
6 months |
|
Rebound |
6 months |
|
Honey Stick |
90 days |
|
Ryot |
1 year |
|
Clipper |
6 months |
|
Other Brands |
30 days |
What is Covered
- Manufacturer or workmanship defects
- Products that arrive damaged due to transit
- Malfunctions under normal use
What is Not Covered
- Empty lighters - we won’t send refills, but will cover a lighter that doesn’t work upon delivery
- Normal wear and tear (including discoloration, cosmetic issues, etc.)
- Damage resulting from misuse, abuse, accidents, or neglect (including drops, or sticky grinders)
- Devices where basic cleaning and sanitation standards have not been maintained
- Broken metal coverings and damaged internal circuitry are not covered by Honey Stick Canada
- Unauthorized repairs or modifications
- Loss or theft
- Products purchased from unauthorized retailers or resellers
How to Make a Warranty Claim
If you experience an issue with your product during the warranty period, please follow these steps:
- Contact Us: Email our customer service team at info@smokeandvape.ca with:
- your order number,
- the device name or description,
- a description of the issue,
- and photos or video of the defective device.
Please advise us if any replacement should be routed to another address.
- Assessment: Our team will assess your claim and may request additional information. We need all the above info to process your claim, so please have it ready when reaching out.
- Resolution: If your claim is approved, we will either:
- Replace the defective item with the same or equivalent item
- Offer a refund or store credit (at our discretion)
Returns and Shipping
- If we need the device returned we’ll cover the cost. If the warranty claim is approved, we will cover the shipping costs for the replacement product to be sent to you.
- Replacements will be shipped to the original order address unless otherwise requested.
- We are only able to ship replacements within Canada.
Additional Information
- If your device is out of stock at the time of warranty claim we’ll do our best to replace it with a similar device of the same value or better.
- This warranty is non-transferable and applies only to the original purchaser.
- Smoke & Vape reserves the right to make the final decision on any warranty claim.
- Smoke & Vape reserves the right to change or update this warranty policy at any time without notice.
For further questions or clarifications, please contact our customer support team at info@smokeandvape.ca.
Once you reach out with all requested info we’ll get back to you with a suggestion for resolution within 2-3 business days. Rest assured, in the past 30 days we’ve resolved all inquiries within 1 business day.
Price Match Guarantee
Price Match Guarantee
At Smoke & Vape, we are committed to offering the best value on our vape and smoking accessories. Our Price Match Policy ensures you get the best price possible. If you find an identical item available at a lower price from an authorized retailer, we’ll match it! Here’s how it works:
Eligibility
- Authorized Retailers: The item must be sold by an authorized retailer in Canada.
- Identical Product: The product must be identical in brand, model, and color to the one available on our website or in our store.
- Available Stock: The product must be in stock and available for immediate purchase at the other retailer, and cannot be a limited time offer, pre-order, or available only in limited quantity.
Price Match Criteria
- Timeframe: Requests must be submitted before purchase.
-
Documentation: Proof of the lower price (e.g.: link or other verifiable documentation) is required.
- Exclusions: We won’t match prices from marketplace sites (like Amazon, or Walmart Marketplace), auction sites (like eBay), membership-only discounts, and clearance or closeout sales.
- We do not price match based on prices of refurbished or liquidated products.
- The product’s price must not be lower due to an advertising error, misprint, or special sale price*.
*Special sale prices include (but are not limited to): Black Friday, Black Friday Month, Black Friday Prices Now and Early Black Friday Sales, Friends and Family, Members Only Pricing, Cyber Monday, Boxing Day/Week, Black Friday in Summer, Black Friday in July, pre-orders, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, close-outs, liquidations, clearances, demos, refurbished items, and open box items.
Requesting a Price Match
To request a price match, sign up for an account on our site, then email our customer service team at info@smokeandvape.ca with proof of the lower price and product details (photo proof or active website link). Our team will verify the request and reply with a discount code to bring your checkout to the price match upon approval.
Smoke & Vape reserves the right to modify or discontinue the Price Match Policy at any time.
30-Day Satisfaction Policy
30-Day Satisfaction Policy
Vape and Flow wants you to love your device as much as we do and we stand behind the quality of our products completely but if, for any reason, you're not 100% satisfied with your order, we offer a 30-day Return Policy because your happiness is our top priority.
Policy Overview
You can return any product purchased directly from our website within 30 days of receiving it, for any reason, and we’ll issue a full refund or credit to put toward your next purchase. We’ll even take care of shipping costs! All we ask is the reason for your return - once we receive your return back in our warehouse, we’ll do a quick check, and issue your credit or refund within 5 business days.
Eligibility
To qualify for a return:
- Get in touch with us up to 30 days after delivery.
- All devices for return must have been purchased directly from www.smokeandvape.ca.
Exclusions
- We do not accept used paper products or empty lighters.
How to Return an Item
- Contact Us: Reach out to our customer service team at info@smokeandvape.ca to initiate a return. Please provide:
- Your original order number.
- Your name, address, and contact phone number
- The device description or name
- Any relevant details. Constructive feedback is always appreciated.
- Prepare the Return: Package the item in its original packaging, along with all accessories, and components.
- Ship the Item: We will provide you with a prepaid return shipping label.
- Refund Process: Once we receive and inspect the returned item, we’ll process your refund. Refunds will be issued to your original payment method within 5 business days.
Additional Information
- Exchanges: If you want to exchange your product for a different one, let us know, and we’ll be happy to assist.
- Non-Refundable Items: Used paper products (i.e. rolling papers, cones, tips, etc…), and empty lighters.
- Return Shipping Costs: We’ll send you a prepaid shipping label, limited to one per customer per month.
- Smoke and Vape reserves the right to change or update this return policy at any time without notice.
Damaged or Defective Products
Sometimes pieces of devices are fragile and break in transit, we’re happy to send replacement pieces if you reach out. We’ll replace the item or provide a full refund, and we’ll cover any shipping costs.
Need more help with your return or have more questions? Email us at info@smokeandvape.ca.
Frequently Asked Questions
Will this downstem fit a water pipe that has an 18mm joint instead of 14mm?
No, this downstem is built specifically for 14mm female joints, so it won't create a proper seal in an 18mm opening. You'd need either an 18mm downstem or a glass adapter that steps down from 18mm to 14mm. If you're unsure about your joint size, feel free to reach out to our team and we'll help you find the right fit.
Does this downstem come with a bowl piece, or is it just the downstem?
It's just the downstem. You'll get one Human Grade Color Downstem (14mm, 4") in the box, so you'll need to grab a bowl piece separately if you don't already have one.
Is there a difference between this colored version and a clear version of the same downstem?
The colored version uses the same borosilicate glass, 14mm joint size, and 4" length, so functionally it performs the same way. The difference is purely cosmetic: you get a choice of eight colors instead of plain clear glass. If you have any other questions about compatibility or sizing, feel free to reach out to our team.
Can I choose which color I receive, or is the color selected at random?
Yes, you can pick your color when you order. This downstem comes in Yellow, Pink, Green, Blue, Lake Green, Lavender, Matrix Green, and Smoke. If you don't see a color selector on the page or have any trouble choosing, reach out to our team and we'll make sure you get the one you want.
Does this downstem have slits or diffuser cuts at the bottom, or is it an open tube?
We don't have confirmed details on whether this downstem features slits, diffuser cuts, or an open-end design. If that detail matters for your setup, reach out to our team and we'll get you a definitive answer before you order.
Does the packaging really include a printed scale, and how do I use it to verify sizing before opening the box?
Yes, the box includes a printed scale right on the packaging. You can hold your current downstem (or measure your water pipe's joint opening) against the scale to confirm both the 14mm joint size and the 4" length before you open anything. It's a handy way to double-check compatibility and avoid an unnecessary return.
Will this downstem work with any brand of water pipe, or only specific ones?
It's not brand-specific. This downstem fits any water pipe that has a standard 14mm female joint and accepts a 4" downstem, regardless of the manufacturer. If you're unsure about your piece's joint size or downstem length, the packaging includes a printed scale you can use to double-check before opening anything.
What does "14mm female joint" mean, and how do I check whether my water pipe has one?
A 14mm female joint is the opening on your water pipe where the downstem or bowl slides in. "Female" means the opening receives another piece inside it, and "14mm" is the diameter of that opening. The easiest way to check is to grab a dime and hold it over the opening: if the dime covers it almost perfectly, you likely have a 14mm joint. This downstem also comes with a printed scale on the packaging, so you can confirm both the joint size and length before you commit.
What is borosilicate glass, and why is it used for downstems?
Borosilicate glass is a heat-resistant type of glass, the same material you'll find in lab glassware. It handles high temperatures and thermal expansion much better than regular glass, which means it won't crack from repeated heating and cooling during normal use. That durability makes it the go-to choice for downstems and other water pipe components that need to hold up session after session.
How does the 4" length affect airflow or performance compared to a longer downstem?
A shorter 4" downstem generally sits higher in the water, which can mean slightly less diffusion but a bit less drag on your draw. The right length really comes down to matching your water pipe's specific measurements, so the most important thing is making sure a 4" downstem is the correct fit for your piece. If you're unsure whether a shorter or longer downstem suits your setup, feel free to reach out to our team and we'll help you figure it out.
